Collaboration hosted by Cisco: A Q&A with Frédéric Doyle

Recently, my Cisco colleague Frédéric Doyle sat down with expertIP to discuss Cisco’s Hosted Collaboration Solution (HCS) and Allstream’s UCaaS offering. See below for the full transcript of Frédéric’s conversation.

The Allstream hosted collaboration solution (HCS) offers Unified Communications as a Service (UCaaS) to Quebec and Canadian organizations. The first offering of its kind available in the country by a national telecommunications company, HCS combines a cloud delivery model and the suite of Cisco unified communications and collaboration solutions. expertIP asked Frédéric Doyle, product specialist at Cisco, to talk about the HCS solution.


How does the integration of HCS and Cisco infrastructure solutions benefit the customer?

F. Doyle: All products included in the solution are from the same manufacturer and have been designed to work together. It can therefore be managed centrally rather than piece by piece. Moreover, having uniform products makes it the most user-friendly solution, because the approach is the same for the user, it serves as a simple phone, video phone, a softphone, or any other mode of communication – from a PC or mobile device. Regardless of the use, the solution is always done on a single system.

How does this simplified management and utilization translate to the customer?

F. Doyle: It facilitates the deployment and operation of the solution, thereby reducing the costs to Allstream, and in turn, the customer. Another advantage is the technical support of all components is ensured by Cisco; in case of a problem, a solution is found quickly, which promotes business continuity. Similarly, when a feature is added it’s added to the whole and there is no patching one product to another. The integration of new features is therefore done much more easily and in greatly reduced time. All these factors result in savings for the customer. These savings are in addition to those that are characteristic of paying through a cloud model.

What types of business can this provide a solution for?

F. Doyle: For companies of all sectors and of all sizes. The solution can be used in an organization with only a few users or hundreds of users. Of course, some companies prefer to deal with some applications or features using servers located in their own premises. The HCS solution can still help these organizations, because it operates in hybrid mode, meaning that it supports certain functions while others remain in the customer’s server. A hybrid solution allows not only for traditional and cloud-based user categories, but a single user can use functions in either mode.

The ease with which we can implement a hybrid model is based primarily on the fact that the HCS solution is in all respects similar to the solution installed at the customer. On the other hand, this provides the necessary controls to operate this model because it is an end to end solution, consisting of products from a single manufacturer.

To learn more about Allstream’s Hosted Collaboration Solutions, visit their website.

About Roy Purtill

As Vice President of Cloud Computing for Cisco Canada, Roy Purtill is responsible for accelerating the adoption of cloud services across the country. Previously at Cisco, Purtill served as the vice president and principal client director for Bell Canada. In this role, he oversaw the Bell Canada relationship with Cisco worldwide, including responsibility for sales and support services and management of business development teams. He joined Cisco in 1999 and served as a strategic account manager and client director for Virgin Media as well as senior global account manager for Reuters in the U.K. before joining Cisco Canada. En tant que vice-président, marché de l'infonuagique, M. Purtill est responsable de l'accélération de l'adoption des services infonuagiques d'un océan à l'autre. Auparavant, il occupait le poste de vice-président et de directeur général pour notre client principal Bell Canada. À ce titre, il a supervisé la relation entre Cisco et Bell à l'échelle internationale, y compris les services des ventes et de soutien et les équipes de gestion de l'expansion commerciale. Il est entré au service de Cisco en 1999 et a occupé les postes de directeur de comptes stratégiques et directeur client pour le compte Virgin Media. Avant de grossir les rangs de Cisco Canada, il a joué le rôle de gestionnaire de compte international principal pour Reuters au Royaume-Uni.
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