Behind the TO2015 Games: Cisco TelePresence Powers Virtual Help Desk

This post is third in a series taking readers behind-the-scenes of how Cisco technology is powering the TORONTO 2015 Pan Am/Parapan Am Games.

For our next look behind the Games (see parts 1 and 2 in this series here and here) I wanted to highlight how we are using Cisco TelePresence video conferencing technology to provide fans with seamless, face-to-face, high-definition video interaction with a Games Expert.


If you aren’t familiar with the technology, Cisco TelePresence is a high-definition video solution that is available in a variety of form factors – everything from an immersive room experience to personal video screens.

During the Games, certain venues will have TelePresence systems available for spectators to use if they need guidance on items related to the Games. For example, imagine you are in the Cisco Milton Pan Am/Parapan Am Games Velodrome and have a question about what other events are happening nearby. Through our Virtual Help Desks, you can talk live, via video, with a Games representative and receive an instant response to your question, including queries on schedules, ticket availability and venue information.

These Virtual Help Desks are located in several Games venues, including the  Mississauga Sports Centre, Atos Markham Pan Am/Parapan Am Centre, CIBC Pan Am/Parapan Am Aquatics Centre and Field House, CIBC Hamilton Pan Am Soccer Stadium (2 units), Ryerson Athletic Centre and Cisco Milton Pan Am/Parapan Am Velodrome.

If you’re attending the Games this summer, snap a photo of our Virtual Help Desks and share your experience with us on Twitter using #CiscoTO2015.

About Jeff Seifert

As Chief Technology Officer for Cisco Canada, Jeff Seifert provides technical guidance and direction in key advanced and emerging technologies and go-to-market strategies. His work with many governments, enterprise and service provider customers in Canada and globally is influencing how Cisco brings products to market. During the past sixteen years at Cisco, Jeff has been involved in the successful introduction of many new technologies from the early days of the Internet, through the first deployments of VoIP and IP Telephony through to new transformational video solutions. Through this time he has worked to ensure that Canadian customer requirements are reflected in the products and architectures that Cisco brings to market. He shares a passion with organizations that wish to improve the lives of citizens whether it be serving rural Canadians, using technology to improve healthcare or enhancing education. Seifert was appointed a Distinguished Systems Engineer, Cisco's highest technical distinction, in August 2003. As an individual who represents the pinnacle of Cisco's technical and sales expertise, he is responsible for transforming customer demand into innovative solutions that companies can utilize in an effective and efficient manner. Prior to joining Cisco in 1995, he held financial, management, and technical positions at Bell Canada, Andersen Consulting (now Accenture), and IBM Canada. Seifert has achieved double CCIE certification, including Routing & Switching CCIE in 1996 and Voice CCIE in 2003. He holds a Bachelor in Applied Science degree in Electrical Engineering from the University of Toronto.
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4 Responses to Behind the TO2015 Games: Cisco TelePresence Powers Virtual Help Desk

  1. Pingback: Behind the TO2015 Games: Cisco Connected Healthcare Mobile Clinic | Cisco Canada Blog

  2. Pingback: Behind the TO2015 Games: Facilitating Remote Media Interviews with Cisco TelePresence | Cisco Canada Blog

  3. Pingback: Behind the TO2015 Games: Creating the Most Digital Games in History | Cisco Canada Blog

  4. Pingback: Dans les coulisses des Jeux de Toronto 2015 : créer les Jeux les plus numériques de l’histoire | Blogue de Cisco Canada

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