Tag Archives: banking industry

Open 24 Hours: Bringing the full Capabilities of the Bank Branch to Digital channels

In my previous blog I presented the idea that Financial Services firms are now expected to operate and be “Open 24 Hours,” and that underlying this is their transition from a physical to digital business model. This post will build … Continue reading

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Is self-service the future at local banks?

By Bob Meara, Senior Analyst, Celent Banking Group As Sebastien Ruest posted on this blog, the retail banking industry needs to evolve to succeed, and I completely agree. Actually, I recently wrote a post contesting that the future of the … Continue reading

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