Tag Archives: customer experience

How Cisco Technology Can Help Create Great Customer Service Experiences Online

Whether you are aware of it or not, consumers today increasingly interact with their family and friends through digital platforms such as social networks, instant message applications and streaming video services. I recently wrote about the evolution of digital customer … Continue reading

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Customer Experience – The new competitive frontier for retail banks in an Omni-channel world

A consistent, superior customer experience is a key element for every bank as they define and implement Omni-channel delivery strategies. In fact, financial services firms are working to shape the strategies and initiatives that will transition how they reach, interact … Continue reading

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