Tag Archives: financial services

With the Internet of Everything, Canadian Banks Can Drive a New Level of Customer Engagement — and Profitability

For financial services institutions, the battle to acquire new customers and increase business with existing clients centers on customer engagement. A superior engagement, differentiated experience, and sense of distinctive value at all points of interaction with customers (and potential customers), … Continue reading

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“Open 24 Hours A Day, Seven Days A Week”: How Virtualization Is Making This Possible For Banks

In the fast-emerging world of being “Open 24 Hours,” financial institutions have the opportunity to simultaneously increase their service capacity, market coverage, operating efficiencies, customer value and revenue. Having the right people, with the right skills and access to the … Continue reading

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Interaction Technology: Neutralizing the barriers of time, location and staffing levels

As part of my continuing series on the 24-hour bank this post builds on the question of how banks could begin to develop the capabilities, enabled by technology, to address the operational and logistical challenges inherent in operating in a … Continue reading

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Open 24 Hours: Bringing the full Capabilities of the Bank Branch to Digital channels

In my previous blog I presented the idea that Financial Services firms are now expected to operate and be “Open 24 Hours,” and that underlying this is their transition from a physical to digital business model. This post will build … Continue reading

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Banking Business and Operating Models – then and now

A recent poll by American Banker Magazine on impressions on the future of banking generated some interesting perspectives on what this future would be like and what it would entail. While there were several insights, one comment especially captured the … Continue reading

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Customer Experience – The new competitive frontier for retail banks in an Omni-channel world

A consistent, superior customer experience is a key element for every bank as they define and implement Omni-channel delivery strategies. In fact, financial services firms are working to shape the strategies and initiatives that will transition how they reach, interact … Continue reading

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Is self-service the future at local banks?

By Bob Meara, Senior Analyst, Celent Banking Group As Sebastien Ruest posted on this blog, the retail banking industry needs to evolve to succeed, and I completely agree. Actually, I recently wrote a post contesting that the future of the … Continue reading

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What does the bank of tomorrow look like?

By Sebastien Ruest, Advanced Services Organisation, Cisco Canada In the midst of a push for the financial services industry to keep up with the pace of change, banks are asking how they stay relevant in a world dominated by mobile … Continue reading

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Connecting, Change and Communications for Canada’s Credit Unions

By Geoff King, Sr. Advisor and Business Transformation Solutions, Financial Services Industry, Cisco Canada Last month, Cisco was featured prominently at the Credit Union Services Association (CUSA) annual conference: sponsoring, speaking and networking at this great event held at the … Continue reading

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