Tag Archives: retail banking

“Open 24 Hours A Day, Seven Days A Week”: How Virtualization Is Making This Possible For Banks

In the fast-emerging world of being “Open 24 Hours,” financial institutions have the opportunity to simultaneously increase their service capacity, market coverage, operating efficiencies, customer value and revenue. Having the right people, with the right skills and access to the … Continue reading

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Customer Experience – The new competitive frontier for retail banks in an Omni-channel world

A consistent, superior customer experience is a key element for every bank as they define and implement Omni-channel delivery strategies. In fact, financial services firms are working to shape the strategies and initiatives that will transition how they reach, interact … Continue reading

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Is self-service the future at local banks?

By Bob Meara, Senior Analyst, Celent Banking Group As Sebastien Ruest posted on this blog, the retail banking industry needs to evolve to succeed, and I completely agree. Actually, I recently wrote a post contesting that the future of the … Continue reading

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How Bank of Montreal is demonstrating true transformation in Canadian banking

It’s always a great pleasure for me to report true customer transformation, particularly when a ‘big five’ Canadian bank goes public about a successful innovation to their client experience. Operational for over a year now, Bank of Montreal (BMO) leads … Continue reading

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